Resume

Summary

Results-oriented product development professional with a proven track record of designing, building, and managing creative applications to complex, highly available systems. Strong technical background with expertise in data analysis and management, web development, infrastructure and automation, and project management. Effectual leader with excellent communication skills focused on building strong relationships, empathizing with customers, and fostering collaboration

Experience

GE HealthCare, July 2024 to Current

Staff Technical Project Manager

Lead teams in developing and delivering the next generation of life-saving patient monitoring solutions

West Monroe, July 2021 to May 2024

Principal Product Manager (2023 to 2024), Senior Product Manager (2022 to 2023), Senior Technical Project Manager (2021)

Managed design and build engagements for the delivery of cloud-based products and services to key accounts generating $3M+ annual receivables

  • API service that provides data used to speed up decision making in real estate title production
  • Order fulfillment system that automates process flows of real estate products for multiple business lines
  • Globalization of a health technology management solution and development of a ServiceNow integration service
  • Led, influenced, and empowered cross-functional teams consisting of designers, engineers, data and QA analysts for continuous improvement and customer success, which resulted in a consistently exceptional NPS
  • Maintained healthy project and program financials, performed account and business development activities such as driving stakeholder satisfaction, authoring and coordinating negotiation of contracts, facilitating pursuits, and account planning

Snap-on, Oct 2015 to July 2021

Senior Software Developer and Technical Project Manager

Executed and directed SDLC for applications using the Java, Oracle tech stack for corporate functions such as accounting, operations, sales and marketing. Member of the IT PMO

  • Technical program management and product ownership of the franchise division’s distributed POS system, its APIs, and integration with ERP
  • Ensured systems reliability and stability, maintained audit compliance and analytical understanding of risk profiles
  • Resolved application defects and deployment issues resulting in a 90% decrease in support incidents and alarms
  • Established and maintained CI/CD pipelines using Apache Maven and Atlassian Bamboo
  • Converted issue tracking system from Bugzilla to Atlassian Jira
  • Simplified continuity (disaster recovery) efforts, increasing the number and speed of successful test results
  • Piloted machine learning MVP for product recommendations using Python and AWS

Alegeus, Aug 2012 to Oct 2015

Senior Software Developer and Team Lead

SaaS company formed in a divestiture from Fidelity Information Services (FIS). Developed and supported financial solutions related to benefit payment products (e.g. HSA, HRA, FSA) using Java and .NET tech stacks

  • Led a team of developers including workflow, process improvement, hiring and training, project planning, change and release management
  • Ensured reliability, stability, and continuity, maintained audit compliance and awareness of risk profile for the organization’s high rate systems

Fidelity Information Services (FIS), Jan 2011 to Aug 2012

Software Developer and Technical Support

Developed enhancements and reports for the enterprise LMS using VB. Technical support, training, and QA testing for the back end of banker and teller software

  • Switched teams to work with Java and developed web services for the organization’s HSA payment processing system

Additional Experience: United Communications Corporation, Jan 2007 to Dec 2010, Software Developer and Technical Support

Education & Professional Development

Master of Business Administration (MBA), 2017 to 2019

University of Wisconsin-Parkside

  • AACSB accredited
  • Graduated with distinction

Bachelor of Science (BS) in Computer Science, 2006 to 2010

University of Wisconsin-Parkside

  • Certificate in web development

Certifications

Aha! Product Management Professional (2024), PMI Agile Certified Practitioner (2022), AWS Certified Cloud Practitioner (2021)

Skills

Account Management, Agile Methodologies, Amazon Web Services (AWS), Apache Maven, Application Infrastructure, Application Programming Interface (API), Atlassian Bamboo, Atlassian Bitbucket, Atlassian Confluence, Atlassian Jira, Automation, Cloud Computing, Collaboration, Communication, Continuous Improvement, Continuous Integration and Continuous Delivery (CI/CD), Customer Empathy, Customer Success, Data Analytics, Data Governance, Data Management, Design Thinking, Emotional Intelligence (EQ), Git, Java, Jenkins, Middleware, MySQL, Negotiation, Oracle, PHP, PostgreSQL, Postman, Process Optimization, Product Development Life Cycle (PDLC), Product Management, Program Management, Project Management, Python, Scaled Agile, Scrum, Servant Leadership, Slack, Software Development Life Cycle (SDLC), Splunk, Spring, Systems Thinking, Team Management, Vendor Management, Web Development, Web Services